Returns Policy
Our Returns Policy
We want you to love what you ordered. If something isn't quite right, we've made returning easy and straightforward.
Return Window
You have 30 days from your delivery date to initiate a return. Just make sure you get in touch with us before that window closes and we'll take care of the rest.
Item Condition
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- With all tags still attached
We're unable to accept returns on items that show signs of wear, damage, or missing tags. Final sale items are clearly marked on the product page and are not eligible for return or exchange.
Return Shipping
US customers: Return shipping is on us. Once your return is approved, we'll send you a prepaid shipping label to use at your convenience.
UK customers: We ask that you cover the cost of return shipping. We recommend using a tracked service so your parcel is protected in transit.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days. You'll receive a confirmation email when it's on its way. Please note that your bank may take a few additional days to reflect the amount.
Exchanges
Want a different size, colour, or style? We're happy to help with exchanges. Just reach out to us at hello@alderandthread.com with your order number and what you'd like instead, and we'll sort it out for you.
How to Start a Return
Email us at hello@alderandthread.com with your order number and reason for return. We'll get back to you within 1–2 business days with everything you need.